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Zebra OneCare

Maintenance can be this comprehensive and simple

More security for your customers is worthwhile for you!

Zebra mobile computers quickly become unusable without Android and security updates - and you are liable for the security gaps for your customers. Zebra OneCare Services offer you more security!

New standards in service, support and repairs

Every day, your customers rely on the smooth efficiency of their Zebra mobile computers. Delight your customers with consistently reliable performance with Zebra OneCare support services - improving device uptime and return on investment (ROI) for their Zebra devices.
For technical questions, your customers have access to Zebra service experts in 17 languages. So, they can get unsurpassed support directly from the manufacturer who knows their products best.

OneCare Essential
More than standard

 Zebra’s OneCare Essential service offering is more than just a standard warranty. It includes additional security offerings such as comprehensive repair coverage, live support, access to restricted software and device diagnostics for mobile computers. Your customers receive security for all their Zebra products with the following services:

  • Comprehensive repair services
  • Covers accidental damage and normal wear and tear
  • Repairs within 3 days
  • Live support from 8am-5pm local time
  • Access to restricted software
  • Device Diagnostics for mobile computers
  • Access to VisibilityIQ OneCare

OneCare Select
Maximum protection for Android devices

 In addition to Essential Services, Zebra OneCare Select offers 24/7 live technical support, device start-up, spare parts management and advance replacement delivery - ensuring same-day shipment of replacement devices.

  • Technical live support 24/7
  • Spare device delivery in advance
  • Same-day dispatch of replacement units
  • Spare parts management
  • Device start-up

LifeGuard for Android
Protected for a lifetime 

With Zebra DNA’s LifeGuard for Android tool, you can more effectively protect your customers’ Android mobile devices from unwanted access, maximise productivity and increase device life.

  • Extended life cycle
  • Reduced total cost of ownership
  • Regular security patches 
  • Supports multiple Android updates
  • Part of Zebra OneCare contracts


Android 11 and above:

  • More control over security patches
  • Auto-update function
  • Dynamic Packaging 
  • Google A/B Streaming

OneCare Technical and Software Support (TSS)

With Zebra OneCare Technical and Software Support (TSS), your customers have access to exclusive software upgrades and security updates - even for third-party applications - and optional support from Zebra experts in 17 languages for hardware and software issues.

OneCare Special Value - Affordable protection

With Zebra OneCare Special Value (SV), your customers protect their Zebra mobile devices in the value segment with repairs within five days, optional accidental damage coverage and reliable technical and software support.

OneCare Support on site*

For repair and maintenance on equipment that is too important, large or cumbersome to ship, Zebra Service Centre will send a trained and certified Zebra technician to your customer within one or two business days for personal service.

 

* Not available for all regions.

Zebra offers the perfect service for its devices!

From expert equipment repairs to software and security support to world-class technical support, Zebra is committed to the long-term performance of all its devices. You can trust your customers to get hardware repairs and software support from trained experts with qualified parts they can only get from the manufacturer of their technology: Zebra.

This is what a Zebra OneCare maintenance plan has to offer

With Zebra OneCare maintenance plans, your customers streamline repair and support processes, have access to firmware and security software updates, and curb unexpected costs.

With a Zebra OneCare maintenance plan, your customers simply turn their devices to the experts who developed the technology. As a result, they benefit from reliable and predictable repairs, easily accessible troubleshooting, defined escalation paths and simple processes to maximise device uptime.

Zebra understands that different customers have different needs. So your customers choose the maintenance and support plan that works best for them, their device, their budget and their business. A simple subscription model makes it easy to work with Zebra experts to meet ongoing support requirements.

Fully protected - 24 hours a day! 

Zebra's comprehensive OneCare maintenance plans are much more than just a backup warranty and repair. They provide years of continuous improvement to protect your customers' technologies from the inside out.

Accidents happen in harsh business environments and even the toughest devices need maintenance. Maximise your customers' coverage by providing them with trusted repairs and authorised replacement parts from the manufacturer of their equipment ¬- from Zebra!

Keep your customers' data protected and their business running smoothly: Zebra OneCare maintenance plans give your customers access to device firmware updates. This keeps them ahead of security threats with exclusive security software upgrades and LifeGuard for Android security patches.

Individual for everyone!

Choose the maintenance plan that best supports your customers in realising their strategic vision.

With Zebra OneCare, your customers are covered in every situation when working with reliable Zebra mobile devices.

An incredibly easy way for your customers to optimise the uptime of their Zebra mobile devices, and therefore the performance of their business, is through Zebra’s comprehensive OneCare maintenance plans. They set high standards for service, repair and direct support from the manufacturer. This helps your customers with virtually all their operations and significantly improves their business results. They also get access to the cloud-based OneCare tool VisibilityIQ and LifeGuard for Android through Zebra OneCare.

Customise the service

Maintenance plan extensions for your customers’ requirements

Extend the Zebra OneCare maintenance plan to include the ultimate features your customers need in their business.

The fastest device dispatch

  • Accelerate shipping to the Zebra repair centre and back to your customers
  • Choose the option that best suits your customers' requirements:
    • Collection by a courier service that picks up the equipment from your customers' location and brings it to the repair centre**
    • Express outward shipping: Accelerates delivery of repaired equipment to your customer's location by the next business day
    • 2-way express shipping: Combines the accelerated pick-up with express outward shipping and offers the express shipping of the units to and from the repair centre.

** Not available in all countries

Immediately ready for use

  • You receive devices that have been pre-installed with software, applications, operating system and LifeGuard versions, settings and much more according to your customers' specifications.
  • You choose the service according to the customisations you want and the business requirements of your customers:
    • Standard start-up service
      • Loading of applications, operating systems and LifeGuard versions, physical start-up of accessories and configuration management
    • Extended start-up service***
      • Provision of Mobility Management and Mobile Device Management (EMM/MDM), advanced physical start-up and activation of SIM cards at the network operator.

*** Only for Zebra mobile computers

Extending the battery life

  • Plan ahead and get a discount on the battery service that most equipment will need over its lifetime
  • Choose the option that best suits the requirements of your customers:
    • Battery maintenance tests and replaces batteries that do not reach at least 80% charge during the test
    • Standard battery
      • Maintenance includes the replacement of the battery during the contract period.
    • Premium battery
      • Maintenance offers an unlimited number of new batteries during the contract period.
    • Battery Refresh offers a consolidated supply of new batteries at a predetermined time
      • After 18 months during a 3-year contract
      • After 18 months and 36 months for a 5-year contract

Zebra takes care of the rest

Your customers’ operations and business results are too important to be left unprotected or underserved in the ongoing maintenance of your solutions. So, help your customers focus on their business and secure mission-critical workflows with Zebra OneCare maintenance plans - Zebra takes care of the hardware that keeps your customers’ businesses running!