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VisibilityIQ OneCare

Put a stop to unplanned equipment downtimes and surprise repair costs!

VisibilityIQ OneCare is a configurable cloud-based tool and provides your customers with insights into their service contracts, repair- and technical support tickets. In addition, it informs them of all recommended Android security patches and updates. VisibilityIQ OneCare is available to all your customers who have a valid Zebra OneCare support contract for the Zebra mobile computer portfolio. Partners with a Zebra OneCare contract also have access to various customer reports and the option to brand the cloud-based tool with their own logo. Furthermore, they get an overview of all devices covered by one of the following contract types: Technical & Software Support, SV, Zebra OneCare Essential or Zebra OneCare Select.

Monthly Normal Distribution of Savings

Save costs with better overview

Zebra OneCare maintenance plans improve device uptime and reduce costs in your customers’ businesses by protecting Zebra mobile computers and scanners from interruptions and unplanned repair costs.
Give your customers more visibility into all their support activities with VisibilityIQ OneCare!

Everything in view

The cloud-based tool provides your customers with detailed reports at any time, giving them deep insight: They gain access to service contracts and repair reports through a single customisable and cloud-based view to keep track of issues, technical support cases, contracts, security updates for LifeGuard for Android, expiry dates and more.

With the latest Lifeguard security updates, Zebra Android devices are protected!

Don’t keep your customers guessing which devices have the latest security patch updates installed. LifeGuard Analytics shows them the devices, along with their serial number, that have potential vulnerabilities and need an update. This gives your customers the ability to act quickly to protect their business and ensure their Zebra Android mobile computers are functioning optimally and are compliant with current data protection laws.

The advantages of VisibilityIQ OneCare at a glance

  • Included in Zebra OneCare services
  • Available for mobile computers and scanners
  • All active service contracts can be viewed by customers and partners regardless of expiry date, as well as all repair tickets including repair history
  • Provides access to the following reports: service contracts, repair lifecycle, LifeGuard Analytics, case lifecycle, repair return rate, repair repeat rate, on-time delivery and key repair evaluations
  • Modular reporting tiles with colour-coded status indicators: Each report is displayed as a small rectangular tile on your customers’ home screen. This gives your customers a quick snapshot of the most important evaluations with visual status indicators in red, yellow and green.

What is included in Zebra VisibilityIQ OneCare?

  • Case Lifecycle
    A report with information on technical and non-technical cases from creation to closure.

  • On Time Delivery
    Provision of key figures on the punctual deliveries of repaired devices.

  • Repair Lifecycle
    Logistical tracking of all RMAs as they pass through the repair process.

  • Repair Return Rate
    Tracking of the return rate over a period of twelve months. "NTF" (No Trouble Found) and Damage. Includes the damage rate and a comparison of the return rate and »failure rate« based on the units covered by the contract.

  • Repair Repeat Rate
    Percentage of units resent within 30 days of previous repair.

  • Most important Repair Key Figures
    Graphical classification of repairs by location, fault and problem.

  • Contract Status
    Provides information on all service contracts, regardless of expiry date. Contains the serial numbers for each contract.

  • LifeGuard Analytics
    Provides status information on Android security patches for Android devices and recommends required updates.

  • Cloud-based Web Access
    Cloud-based dashboard with reports and configurable alerts.

  • Cobranding
    Partners have the option of branding the portal with their own logo.

  • Own Device Tags
    Units can be grouped by applying custom tags.

  • Adjusted Threshold Values
    Users with admin rights set up threshold values for

  • Email Alerts
    Emails are sent to users when a threshold value is about to be exceeded.

  • Local Time Zone View
    Allows date/time information to be displayed in the user's local time zone.

  • Authorised Zebra Devices
    Devices supported by this service.